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Common queries answered

Frequently asked Questions

Choosing correct size for your jacket or trouser we have created our own size chart which helps you that what size is perfect to you. But if your desired size not listed in our size chart so you have a custom size option by which you send us your custom size (+£11 extra charges).

When you register or place an order at our website so we require your current email address on which you mostly check your emails, because we send updates regarding your order(s) and as soon as it is shipped so all tracking details are sent to your email address.

We offer 30 days easy return/refund policy if you need to exchange your item due to not having correct size, material or look of the product so you can easily mail us if we made mistake in shipping you wrong item so we will bear all shipment charges but if you select wrong size or you want other design so you will have to bear all shipment charges. And if you need refund so we assure you to full money back guarantee within 30 days.

Normally order takes 8 to 10 working days to be arrived on destination, but sometimes it could take 15 to 18 working days due to cutting custom item pattern perfectly according to your custom measured size, this process saves you from any inconvenience. We use DHL, Skynet, TNT Express etc. fast and reliable courier services.

Every query responded within 12 working hours as we are receiving huge Enquiry emails so every email are considered very important so we reply each and every email which we receive, but sometimes it could take longer time than expected due to having some technical issues.

While taking product photos some shades on the jacket could change the jacket color but every product features or description we mostly mention the item color before placing your order you may read It’s complete specifications then you have all info about your order but still you have any query so please contact us when you have all info about the product and we know what actually you want so it reduces the possibility of any misunderstanding between us.

Make sure which card you try to use:

  • It’s expiry date
  • Your billing address
  • Check your credit card limit
  • Credit or Debit card number
  • Check your fund in your credit card and PayPal account

If you want to talk to our customer support on phone call so you may send us your phone/mobile number our customer support will contact you within 12 to 15 working hours.

Mostly we keep updating each and every product photos on our websites but if you see only celebrity images and want to see the actual jacket images so you can simply email us at [email protected] if we have stock of the item so we will send the images of the actual jacket.

Mostly buyer have to pay the charges of customs or import duties once the item reaches it’s destination country. Person who receives the item will pay the charges (customs or import duties are also charged to retail and wholesale buyers).

Yes, you can simply email us within 24 hours after placing your order. Because as soon as we receive your order it is processed to production depart at same day once it’s pattern is cut and stitched so it is not possible to be made any changes whether color, sizing, material etc.

Still need help?

Get in touch with us

Address: 63 High Street East Grinstead West Sussex England RH19 3DD

Phone: +447383 999025

Email: [email protected]

    Free Worldwide shipping

    On all orders above $50

    Easy 30 days returns

    30 days money back guarantee

    Online Customer Support

    24 hours a day, 7 days in a week

    Flexible Payment

    Pay with Multiple Payment Modes (Master card